MySAS is committed to providing quality services and this policy outlines our ongoing obligations in respect of how we manage Personal Information.
We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (Privacy Act). The NPPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.
A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at www.aoic.gov.au
What is Personal Information and why do we collect it?
Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect include: names, addresses, email addresses, phone and facsimile numbers of our counterparties.
This Personal Information is obtained in many ways including correspondence, by telephone and facsimile, by email, from other publicly available sources and from third parties. We don’t guarantee website links or policy of authorised third parties.
We collect Personal Information for the primary purpose of providing our services to our counterparties, providing information to our clients, relevant Government bodies and marketing. We may also use Personal Information for secondary purposes closely related to the primary purpose, in circumstances where it would reasonably be expected of such use or disclosure. To the extent we have any mailing / marketing lists, a client may unsubscribe at any time by contacting us in writing.
When we collect Personal Information we will, where appropriate and where possible, explain why we are collecting the information and how we plan to use it.
Sensitive Information
Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual’s racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.
Sensitive information will be used by us only:
- for the primary purpose for which it was obtained;
- for a secondary purpose that is directly related to the primary purpose; and
- with the person’s consent; or where required or authorised by law.
Third Parties
Where reasonable and practicable to do so, we will collect Personal Information only from the relevant person. However, in some circumstances we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that the person is made aware of the information provided to us by the third party.
Disclosure of Personal Information
Your Personal Information may be disclosed in a number of circumstances including the following:
- third parties where the person consents to the use or disclosure; and
- where required or authorised by law.
Security of Personal Information
Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorised access, modification or disclosure.
When a person’s Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years.
Access to Personal Information
You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing.
MSAS will not charge any fee for your access request, but may charge an administrative fee for providing a copy of your Personal Information.
In order to protect your Personal Information we may require identification from you before releasing the requested information.
Maintaining the Quality of Personal Information
It is an important to us that Personal Information provided to us is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.
Policy Updates
This Policy may change from time to time and will be made available on our website.
Privacy Policy Complaints and Enquiries
If you have any queries or complaints about our Privacy Policy please contact us at: contact@my-sas.com.au